Customer Care Manager
Northern Arkansas Telephone Company, Inc (NATCO) Northern Arkansas Telephone Company, Inc (NATCO) Flippin, AR Flippin, AR Full-time Full-time $60,000 - $75,000 a year $60,000 - $75,000 a year Join NATCO - Northern Arkansas Telephone Company in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area.
As we embark on this exciting journey, we are in search of an adept Customer Care Manager who prioritizes enhancing the customer experience.
Guiding a team of dedicated Customer Care Representatives, the Customer Care Manager drives excellence in client relationships.
We seek a visionary leader skilled in cultivating a seamless customer journey and empowering cross-functional teams to deliver exceptional service in the ever-evolving broadband landscape.
Ready to lead a team in providing exceptional customer experiences against the beautiful backdrop of north-central Arkansas? Join NATCO and help us shape our community connections with top-notch service.
Some of the regular and reoccurring responsibilities and expectations of the Customer Care Manager at NATCO may include, but not be limited to:
Managing the Customer Care staff and activities for the organization, ensuring the NATCO's success in customer satisfaction, profitability, and reputation.
Overseeing new customer acquisition, retention, and win-back campaigns, from conceptualization through to analysis-concepts and implements campaigns.
Working directly with the Marketing department to develop proposals for campaigns and follow through to implementation as well as executive reporting on campaign status.
Planning, executing, and following up on customer retention campaigns, building customer relationships through a variety of media, including text, direct mail, email, catalog, telemarketing, customer loyalty programs, and other direct channels.
Working closely with all departments, training and providing employees with tools and technology to better serve customer needs, and ensuring the CCM works effectively.
Overseeing direct communications with customers and communicating with internal and external partners to meet customer expectations.
Negotiating contract renewal, drafting reports, and providing progress analysis.
Pursuing offers, experiences, and products that competitors do not provide.
Monitoring and maximizing customer lifetime value strategies, ensuring maximum profitability.
Reviewing financial forecasts and responding to sales opportunities and risks.
Reviewing performance reports and all knowledge of the campaign gained from experience, incorporating everything that was learned into recommendations for future programs.
Tracking competitive programs and marketplace trends, and keeping abreast of best practices.
Qualifications and desired skills or experiences include:
Minimum of 5 years of experience as a Customer Care Manager, preferably in the broadband and telecommunications area; Extremely accurate data entry skills; Ability to work under pressure; Demonstrated analytical reasoning ability; Communicating with customers effectively and professionally; A high school diploma or GED.
This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.
Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634.
Job Type:
Full-time Pay:
$60,000.
00 - $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Flippin, AR:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As we embark on this exciting journey, we are in search of an adept Customer Care Manager who prioritizes enhancing the customer experience.
Guiding a team of dedicated Customer Care Representatives, the Customer Care Manager drives excellence in client relationships.
We seek a visionary leader skilled in cultivating a seamless customer journey and empowering cross-functional teams to deliver exceptional service in the ever-evolving broadband landscape.
Ready to lead a team in providing exceptional customer experiences against the beautiful backdrop of north-central Arkansas? Join NATCO and help us shape our community connections with top-notch service.
Some of the regular and reoccurring responsibilities and expectations of the Customer Care Manager at NATCO may include, but not be limited to:
Managing the Customer Care staff and activities for the organization, ensuring the NATCO's success in customer satisfaction, profitability, and reputation.
Overseeing new customer acquisition, retention, and win-back campaigns, from conceptualization through to analysis-concepts and implements campaigns.
Working directly with the Marketing department to develop proposals for campaigns and follow through to implementation as well as executive reporting on campaign status.
Planning, executing, and following up on customer retention campaigns, building customer relationships through a variety of media, including text, direct mail, email, catalog, telemarketing, customer loyalty programs, and other direct channels.
Working closely with all departments, training and providing employees with tools and technology to better serve customer needs, and ensuring the CCM works effectively.
Overseeing direct communications with customers and communicating with internal and external partners to meet customer expectations.
Negotiating contract renewal, drafting reports, and providing progress analysis.
Pursuing offers, experiences, and products that competitors do not provide.
Monitoring and maximizing customer lifetime value strategies, ensuring maximum profitability.
Reviewing financial forecasts and responding to sales opportunities and risks.
Reviewing performance reports and all knowledge of the campaign gained from experience, incorporating everything that was learned into recommendations for future programs.
Tracking competitive programs and marketplace trends, and keeping abreast of best practices.
Qualifications and desired skills or experiences include:
Minimum of 5 years of experience as a Customer Care Manager, preferably in the broadband and telecommunications area; Extremely accurate data entry skills; Ability to work under pressure; Demonstrated analytical reasoning ability; Communicating with customers effectively and professionally; A high school diploma or GED.
This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.
Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634.
Job Type:
Full-time Pay:
$60,000.
00 - $75,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Flippin, AR:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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